ArtifactVerify – Refund Policy

Our PointCheck – Full Analysis and PointCheck – Quick Image Check products involve:

• non-reversible AI processing
• compute costs that occur immediately upon purchase
• instant generation of reports and verification pages

For these reasons, we do not offer refunds for completed analyses.

Refunds will not be issued for:

• dissatisfaction with the AI-generated result
• disagreement with the authenticity assessment
• changes to the perceived value or marketability of an item
• incorrect or incomplete image uploads
• reports generated with poor lighting or low-quality photos
• user misunderstanding of AI limitations
• delayed delivery of email reports due to spam filters or email security systems
• use of the report on third-party platforms (eBay, marketplaces, etc.)
• the buyer or seller declining to accept an AI-based report

To request a refund under the qualifying exceptions:

1. Email support@artifactverify.com
2. Include:
   • Your Stripe receipt
   • The Report ID shown from your PDF Analysis Report and/or report page

This ensures we can verify the transaction and confirm the issue. Refunds, when approved, are issued through Stripe back to the original payment method.

Approved refunds will appear in your account within 5–10 business days, depending on the payment provider.

For any billing questions, contact: support@artifactverify.com